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This Refund & Cancellation Policy applies to digitally delivered Panther Soft software products, including Memora, and works alongside our Terms of Service.
1. Purchases
Panther Soft products may be sold as:
- One-time purchases — a single payment for a perpetual license (for example, Memora Personal, which is currently positioned as a one-time purchase);
- Software licenses — a key or activation tied to a specific product edition;
- Subscriptions — recurring payments for continued access, where offered; or
- Premium/paid features within an otherwise free product.
The purchase type for each product is shown on that product's own page at the time of purchase.
2. Subscription Cancellation
Panther Soft does not currently offer any subscription-based product — our products are either free or, where paid, sold as one-time purchases (see Memora's pricing as an example). If we introduce a subscription product in the future, where the subscription is billed through Paddle, you will be able to manage or cancel it through the subscription management link Paddle provides in your purchase confirmation/receipt email, or by contacting us for assistance. Cancelling a subscription stops future billing; it does not, by itself, entitle you to a refund for periods already paid for — see Refund Requests below.
3. Refund Requests
To request a refund:
- Contact us at info@panthersoft.net or via our Contact page;
- Include the product name, your order/receipt reference (from Paddle, if applicable), the email address used at checkout, and the reason for your request; and
- We will review your request and respond with our decision.
Refund eligibility depends on the specific product, the type of purchase (one-time vs. subscription), and how much time has passed since purchase, per the window described below. Because our products are digital and delivered instantly, refund considerations can differ from those for physical goods — for example, we may ask whether the software was downloaded/activated as part of reviewing your request.
4. Refund Window
Panther Soft accepts refund requests made within 8 days of the original purchase date, for eligible one-time purchases and initial subscription payments, provided the product has not been extensively used in a way that indicates the purchase was not made in good faith.
Approved refunds are issued at 75% of the total amount paid. The remaining 25% is retained to cover Paddle's payment-processing charges and Panther Soft's service charges associated with the purchase, both of which are incurred once a transaction has been processed and are not recoverable by Panther Soft. Requests made more than 8 days after purchase are not eligible for a refund under this Policy, except as otherwise required by law or described in Abuse & Fraud below.
5. Duplicate / Accidental Purchases
If you were accidentally charged more than once for the same product (for example, due to a double-submitted payment), contact us with both order references and we will verify and refund the duplicate charge in full — the 25% deduction described above applies to standard refund requests, not to correcting our own or Paddle's billing error.
6. Non-Delivery & Technical Problems
If you're unable to download, access, or activate a product you've purchased, please contact us first at info@panthersoft.net so we can help resolve the issue — for example, by re-sending a download link or license key, or troubleshooting an activation problem. We want the opportunity to fix a genuine technical problem before a refund is considered as a last resort.
7. Abuse & Fraud
We reserve the right to decline a refund, and to suspend or terminate a license, where we reasonably believe a purchase involved payment fraud, or where a customer engages in repeated or abusive refund requests inconsistent with genuine dissatisfaction with the product.
8. Paddle's Role
Where a purchase is processed through Paddle, Paddle acts as our payment and billing provider and, in Paddle's standard model, as the merchant of record for the transaction — meaning the charge on your statement, and the checkout receipt, will typically come from Paddle rather than directly from Panther Soft. Refunds approved under this Policy are issued back through Paddle to your original payment method. This Panther Soft Refund & Cancellation Policy is our own product-specific policy and does not replace Paddle's own buyer terms — where the two address the same situation, we will work with you and, where necessary, with Paddle to reach a fair outcome.
9. Contact
For any refund, cancellation, or billing question:
- Email: info@panthersoft.net
- Phone: +92 333 6766592
- Or use our Contact page